Request to Skip a Payment

• To be eligible for this offer, your loan must have started six months before the eligible date.
• Funds for the Skip a Pay fee per loan requested must be available in the account you selected in order to process the request. The fee will be drafted from that selected account at the time of processing.
• All loan payments must be current to qualify. Loans must not have been delinquent during the previous 12 months.
• Mortgage, Home Equity, Credit Cards, Kreditline, CURE loans, Business, Q-Cash and LendPro/Onward loans are excluded from this offer.

• Log in to your Keesler Federal account from online or mobile banking
• Under the More menu, select Transfer & Pay, and click Skip a Pay to display your qualifying loan(s)
• Select the loan for which you wish to skip the next payment due and click the SKIP button. This must be done at least 7 days prior to your due date
• Choose which account you would like the $29 payment deferral fee deducted from

Ways to Skip a Pay

• Via the Keesler Federal Mobile App
• In person at any Keesler Federal branch
• By phone at 1-888-533-7537

Scenario: I have set up an automatic transfer within the Keesler Federal online and mobile banking system to pay my loan from my checking account, savings account or a non-Keesler Federal financial institution.

• Log in to your Keesler Federal account from online or mobile banking
• Under the Transfer & Pay menu item select Make a Transfer
• Select the SCHEDULED tab to display your Scheduled Transfers

• Locate the scheduled transfer/payment you wish to skip
• Click on the ellipsis (“…”) to the right of the transfer/payment
  

• In the ellipsis (“…”) dropdown, choose “Skip Next Transfer”

• When the “Skip Next Transfer” window opens, click “Skip Transfer” at the bottom

• Hit Done to review next transfer date

Scenario: I have set up a recurring loan payment from another financial institution through the Keesler Federal Payment Portal.

• Log in to the Payment Portal
• Click on Manage AutoPay
  

• Edit the Start Date field to the date of next desired payment and click Update. Alternatively, you can click on Cancel Scheduled Payment to cancel the scheduled payment altogether.
  

• You will get an email to the Payment Portal registered email confirming the changes.
  

Scenario: I have set up an external recurring automatic ACH transfer to pay my Keesler Federal loan from a non-Keesler Federal financial institution or other payer (payroll or Social Security direct deposit, etc.).

If your loan payment is made via Payroll Deduction, Direct Deposit, or Electronic Funds Transfer (EFT)/Automated Clearing House Records (ACH) and applied directly to your loan, you will need to contact your payroll department or financial institution to “suspend” the deduction from your payroll or account for the month you wish to skip a payment.

Instructions: 1. Navigate to the Transfers menu item.

2. Tap on the Scheduled Transfers to view list

3. Select the transfer/payment you would like to skip

4. Next to the Next Transfer date, click “Skip Next Transfer”

5. Then click Skip Transfer button

5. Click Done to review update scheduled transfer detail

Keesler Federal Credit Union assumes no responsibility for lost or missing requests.

It is the member’s responsibility to verify that the request has been processed.

Keesler Federal Credit Union reserves the right to restrict Skip a Pay. If denied, the credit union will contact you.

Interest will continue to accumulate on your loan during the month you skip your payment.

The term of your loan may be extended if a payment is skipped. An Extension of Terms may impact insurance products purchased from third parties.

If you have scheduled an automatic payment from your Keesler Federal account to your loan, you will need to log in to your online banking account and skip the next recurring payment.

If your loan payment is made via Payroll Deduction, Direct Deposit, or Electronic Funds Transfer (EFT)/Automated Clearing House Records (ACH) that applies directly to your loan, you will need to contact your payroll department or financial institution to “suspend” the deduction from your payroll or account for the month you wish to skip a payment.

If your payment is electronically transferred to Keesler Federal from another institution and applied directly to your loan, you must process the Skip a Payat least 7 business days before your payment transfer date to ensure that the electronic transfer is suspended for the month in which you wish to skip the payment.

If the Skip a Pay request is made by phone, through online or mobile banking secured messaging, or in a branch, please allow up to two weeks for processing.

Other options for requesting to Skip a Pay are available for $29 per loan skipped: in person at any Keesler Federal branch, call the Member Contact Center at (888) 533-7537, or through your online banking secure Message Center.